When visiting us you can browse for information yourself or discuss your enquiry with one of our advisers.
Advice Hub
The advice hub is a one-stop-shop for information and advice. It has a range of leaflets, fact sheets, and self-help kiosks. We also have PCs which you are welcome to use to access online welfare benefit applications and benefit calculators. Information from our partner Age UK is also available here.
You are welcome to browse the hub by yourself, or one of our Information Assistants will be happy to help you find what you are looking for.
Discuss Your Enquiry
If you’d like to discuss your enquiry with someone in person, you will be offered a short interview with one of our volunteers. This helps us to identify the most appropriate way to help you.
Depending on your particular needs, we may make an appointment to discuss your problem further – in person, by phone or by email. Alternatively, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you.
Visiting an Outreach Session
Our outreach sessions work on an appointment only and drop-in service, dependent on the location.
First Point, TWC, Southwater One, Southwater Square,Telford TF3 4JG
Monday – Friday 9.00am – 3.30pm. To book an appointment call 01952 459268
Madeley Library, 21-22 Russell Rd, Madeley, Telford TF7 5BB
(Supported by Madeley Town Council)
Every Tuesday appointments – 10.00am – 3.00pm. To book appointments call 01952 459268
Hadley Community Centre, Hadley TF1 5NL
(supported by Hadley and Leegomery Parish Council)
Wednesday 9.30am - 12.30pm - By appointment only - open every other week. To book appointments call 01952 459268
The Sambrook Centre, Grange Ave, Stirchley, Telford TF3 1FL
(Supported by Stirchley & Brookside Parish Council)
Every Wednesday, Drop-in service – 9.30am – 11.30am
The Guildhall, High Street, Newport TF10 7AR
(Supported by Newport Town Council)
Every Thursday, Drop-in service 10.00am – 1.00pm
The Wakes, Theatre Square, Oakengates, TF2 6EP
(Supported by Oakengates Town Council)
Every Thursday, Drop-in service 9.30-12.30pm.
Leegate Centre, Leegomery TF1 6NA
(supported by Hadley & Leegomery Parish Council)
Friday 9.30am - 12.30pm Drop-in service - open every other week
Dawley Christian Centre, High St, Dawley, Telford TF4 2EX
(Supported by Great Dawley Parish Council)
Every Friday, Drop-in service 10.00am – 12.30pm
We will give you a short interview so that we can identify the situation and the next steps necessary to provide you with the appropriate assistance. If we are able to offer you advice on the day, we will. If however your case requires further investigation or specialist advice, we may make an appointment for you to attend at the bureau in Wellington or to return to the outreach at another time.