Citizens Advice Telford & the Wrekin

We’re an independent charity that provides free, confidential, independent and impartial help on a range of issues.

Citizens Advice Telford and the Wrekin formed from the merger of three smaller bureaux in 1999. We are managed by a Board of Trustees and are members of the National Association of Citizens Advice Bureau.

We recently held our Annual General Meeting on Wednesday 23rd September 2020.  For more information please see the Impact Report 2019-20.

The Trustees Report and Accounts, agreed by the Trustee Board on 29th July 2020,  is also available.  

The members of our Board of Trustees are: 

David Shelmerdine (Chair)

Terry Yarnall (Vice Chair) 

Paul Clifford (Treasurer)

Julie Twynholm 

Sam Chilvers

June Slaven

Cllr. Andy Burford (TWC Rep.)

Cllr. Rajash Mehta (TWC Rep.)


Our service is delivered by a mixture of volunteers and paid staff who undergo extensive training in order to make your visit to us as successful as possible.


Quality of Advice:

Citizens Advice Telford and the Wrekin holds the Advice Quality Standard.  They have demonstrated that they are easily accessible, effectively managed and employ staff with the skills and knowledge to meet the needs of their clients.

Advice Quality Standard




Our office is located at 40 Tan Bank, Wellington, Telford which is where most of our staff and volunteers are based. This is home to the Advice Centre which has been developed to be a one-stop-shop for information and advice. Further information about our opening hours and Outreach centres is available here.