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About us

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Telford & The Wrekin Citizens Advice Bureau which covers the whole of the Telford & the Wrekin area, offers a general advice service for walk-in clients and appointments at its main office, Tan Bank, and operates a telephone advice service on 0845 146 1554.

Please note that this telephone line may not be answered during busy periods.

Opening Hours

We also operate 4 outreach sessions across the Telford area.

Sessions at other locations

We currently have 26 paid members of staff and 80 volunteers, with  8 interview rooms and disabled access for clients and staff at our Tan Bank Bureau.

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Get advice

Whoever you are, whatever the problem, the Citizens Advice service offers free practical, up-to-date information and advice on a wide range of topics, including; Debt, Benefits, Housing, Legal, Discrimination, Employment, Immigration, Consumer and other problems.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

You can get help and advice by calling in at the Bureau or online at


Get advice online

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The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over 6 million new problems every year.

We couldn’t survive without our 21,000 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.


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Support us

Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.

With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?




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Citizens Advice service

There are 416 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.

Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.


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Our supporters

Newport CouncilMadeley Parish Council logo   Telford & The Wrekin Council logo   Community legal service logo        Big lottery fund logo